Electronic Visit Verification
Frequently Asked Questions
Why do we need to switch to EVV; does everyone need to switch?
The 21st Century Cures Act mandates that all states implement Electronic Visit Verificaon (EVV) for personal care assistance services and community first services and supports. In Minnesota all personal care services must using EVV by Dec. 1, 2021 (this includes some home and community-based waiver services such as CDCS and CSG). There are no exceptions for EVV compliance.
Who is MRCI’s EVV Vendor?
MRCI has partnered with Cashé Soware for the EVV system. Cashé has been a soware provider in Minnesota for over 15 years, servicing over 375 providers of Home and Community Based Services.
What if clients/staﬀ do not have an Android or Apple phone? How will they clock in/out going forward?
MRCI has worked with Cashé to provide several opons to access EVV:
What if a client does not have internet or cell phone service?
MRCI is awaiting guidance from MN DHS on alternatives for when internet or cell phone services are not available. We will update our clients and families when this information is available.
How will we train our clients and their employees?
We will oﬀer detailed instruction manuals and videos on our website to help our clients and their employees get set up. Program Staﬀ will also be providing live-training to help with setting up the application, and troubleshooting.
What does EVV track?
According to the 21st Century Cures Act, electronic visit veriﬁcation must verify, at a minimum, six data elements related to the service:
• Who received the service
• Date of service
• Location of service delivery (GPS)
• Who provided the service
• When the service begins and ends
Does EVV continuously track user’s locations?
The EVV system will ONLY track the locations (GPS) of each clock-in/clock out.
Will staﬀ have to clock in and out every time?
Yes, staﬀ will need to clock in at the beginning and clock out at the end of each shift. This will be the method of tracking hours worked to be paid every other week by MRCI.
What if a punch is missed or is wrong?
MRCI will provide EVV system-speciﬁc training on correcting and adding punches.
Will the EVV system be available in other languages?
All EVV systems will need to be available in multiple languages. MRCI is working with Cashé to ensure there is an option for all PCAs or Direct Care Workers, and our clients.
Where can I get more information about EVV?